At TacticsTier (operated by 12157152 CANADA LTD), we want you to be completely satisfied with our services. This Refund Policy outlines the conditions under which refunds may be issued for our boosting, coaching, and other services.
Full Refund (100%)
- Order has not started yet
- Refund requested within 24 hours of purchase
- Coaching session cancelled 24+ hours in advance
Partial Refund
- Order is in progress - prorated based on completion
- Service partially completed due to our error
- Coaching session cancelled less than 24 hours in advance (50%)
No Refund
- Order has been completed successfully
- Gift cards after code delivery
- Client-side issues (wrong account info, etc.)
- Violation of Terms of Service
How to Request a Refund
Contact Support
Email us at support@tacticstier.com or reach out via Discord with your order number.
Provide Order Details
Include your order number, email address, and reason for the refund request.
Review & Processing
Our team will review your request within 24 hours and process eligible refunds within 3-5 business days.
Refund Timeline
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Card | 5-10 business days |
| PayPal | 3-5 business days |
| Cryptocurrency | Converted to store credit* |
| Gift Card Balance | Instant (as store credit) |
*Cryptocurrency payments are refunded as store credit due to volatility and transaction fees.
Frequently Asked Questions
How long does a refund take?
Refunds are processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
What payment methods are refundable?
We process refunds to the original payment method used. Credit/debit cards, PayPal, and other supported payment methods are all refundable.
Can I get a refund if my boost is taking too long?
Delivery times are estimates. If your order is significantly delayed beyond the estimated time without explanation, please contact support to discuss options.
What if I changed my mind?
If your order has not started, you can request a full refund within 24 hours. Once the service has begun, refunds are prorated based on completion.
Need Help?
If you have questions about our refund policy or need to request a refund, our support team is here to help.